Knowledge Management Software Market Research Report—Forecast Till 2027

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Knowledge Management Software Market Research Report—Forecast Till 2027

Market Overview
According to this report, the global knowledge management software market is anticipated to witness a substantial CAGR of 12.1% during the review period to surpass USD 26,423.2 million by the end of 2027. The development of the knowledge management software market is driven by different variables, like the Increasing need to client maintenance and fulfilment and increment functional proficiency and staff efficiency. In any case, the development of the worldwide market liable to be blocked by absence of mindfulness in little association.

The revolution and possible development of data frameworks set out a freedom to coordinate knowledge management processes dynamically. The computerized advances empower information catch, information capacity, information mining, information examination, and information representation. The worth produced by such advances is improved and moved to organizations and clients through computerized innovations that empower interconnection. Besides, computerized mechanical headways in knowledge management analyses that new and creating advanced advancements could help knowledge management processes inside and beyond organizations.

The global knowledge management software market is expected to register a healthy market growth during the forecast period, primarily due to the increasing need for customer retention and satisfaction. Client situated business approaches are viewed as one of the most impressive skills in organizations that guide in changing their surroundings to a client driven climate. Organizations can fortify their associations with their significant clients through knowledge management, bringing about steadfast clients and upper hand. Associations can utilize knowledge management and knowledge got from client relationship management to create ground-breaking thoughts and convey upgraded and new administrations (CRM).

Market Segmentation
The worldwide knowledge management software market is arranged into on kind, sending type, association size and end-client.

The Type portion incorporates the Mobile – Android Native and Mobile – iOS Native. As far as Deployment Type, the market is separated into On Premises, Cloud and Hybrid.

The Organization size portion is comprised of Small and Medium Scale Enterprise and Large-Scale Enterprise. End User of the worldwide knowledge management software market involves BFSI, Government and Defense, Pharmaceuticals, IT and Telecommunication, Manufacturing and Others.

Regional Analysis
In view of region, the knowledge management software market is studied across North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America is probably going to have a critical piece of the pie because of its strong framework and early reception of innovation. North America overwhelms the information management software industry on account of the rising interest in numerous areas and broad acknowledgment of different management software. The provincial market is being helped by a steady and better framework and a high propensity than learn new innovations and coordinate it into the framework.

Major Players
The major market players of the global knowledge Management Software Market are Freshworks Inc., SAP SE, Capgemini SE, SkyPrep Inc., Bitrix24 Inc., ProProfs, IBM Corporation, Lucidea, Egain Corporation, Atlassian Corporation Plc, Exo Platform, Zoho Corporation Pvt Ltd., Oracle Corporation, Upland Software Inc., Zendesk Inc.

Additional information

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Geography Covered

Date Published

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Table of Contents

TABLE OF CONTENTS
1 EXECUTIVE SUMMARY 17
1.1 MARKET ATTRACTIVENESS ANALYSIS 18
2 MARKET INTRODUCTION 19
2.1 DEFINITION 19
2.2 SCOPE OF THE STUDY 19
2.3 RESEARCH OBJECTIVE 19
2.4 MARKET STRUCTURE 19
3 RESEARCH METHODOLOGY 20
4 MARKET DYNAMICS 26
4.1 INTRODUCTION 26
4.2 DRIVERS 27
4.2.1 INCREASING NEED FOR CUSTOMER RETENTION AND SATISFACTION 27
4.2.2 INCREASE OPERATIONAL EFFICIENCY AND STAFF PRODUCTIVITY 27
4.2.3 DRIVERS IMPACT ANALYSIS 28
4.3 RESTRAINTS 28
4.3.1 LACK OF AWARENESS IN SMALL ORGANIZATION 28
4.3.2 RESTRAINTS IMPACT ANALYSIS 29
4.4 OPPORTUNITIES 29
4.4.1 TECHNOLOGICAL ADVANCEMENT 29
4.5 IMPACT OF COVID-19 ON KNOWLEDGE MANAGEMENT SOFTWARE MARKET 30
4.5.1 IMPACT ON KNOWLEDGE MANAGEMENT SOFTWARE ADOPTION 30
4.5.2 IMPACT ON IT SPENDING 30
4.5.3 IMPACT ON INDUSTRY VERTICALS 30
5 MARKET FACTOR ANALYSIS 31
5.1 VALUE CHAIN ANALYSIS 31
5.1.1 SOFTWARE DESIGNERS & DEVELOPERS 31
5.1.2 SYSTEM INTEGRATORS 31
5.1.3 END USERS 32
5.2 PORTER’S FIVE FORCES MODEL 32
5.2.1 THREAT OF NEW ENTRANTS 33
5.2.2 BARGAINING POWER OF SUPPLIERS 33
5.2.3 THREAT OF SUBSTITUTES 33
5.2.4 BARGAINING POWER OF BUYERS 33
5.2.5 INTENSITY OF RIVALRY 33
6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE 34
6.1 OVERVIEW 34
6.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 35
6.2 MOBILE – ANDROID NATIVE 35
6.3 MOBILE – IOS NATIVE 35
7 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE 36
7.1 OVERVIEW 36
7.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 37
7.2 ON-PREMISES 37
7.3 CLOUD 37
7.4 HYBRID 37
8 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE 38
8.1 OVERVIEW 38
8.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 39
8.2 SMALL & MEDIUM SCALE ENTERPRISE 39
8.3 LARGE SCALE ENTERPRISE 39
9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER 40
9.1 OVERVIEW 40
9.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 41
9.2 GOVERNMENT AND DEFENSE 41
9.3 MANUFACTURING 41
9.4 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 41
9.5 PHARMACEUTICALS 42
9.6 IT & TELECOMMUNICATION 42
9.7 OTHERS 42
10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION 43
10.1 OVERVIEW 43
10.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2018–2027 (USD MILLION) 44
10.2 NORTH AMERICA 45
10.2.1 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 45
10.2.2 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 46
10.2.3 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 47
10.2.4 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 48
10.2.5 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 49
10.2.6 US 50
10.2.6.1 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 50
10.2.6.2 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 50
10.2.6.3 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 51
10.2.6.4 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 51
10.2.7 CANADA 52
10.2.7.1 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 52
10.2.7.2 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 52
10.2.7.3 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 53
10.2.7.4 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 53
10.2.8 MEXICO 54
10.2.8.1 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 54
10.2.8.2 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 54
10.2.8.3 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 54
10.2.8.4 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 55
10.3 EUROPE 56
10.3.1 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 56
10.3.2 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 57
10.3.3 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 58
10.3.4 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 59
10.3.5 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 60
10.3.6 UK 61
10.3.6.1 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 61
10.3.6.2 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 61
10.3.6.3 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 61
10.3.6.4 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 62
10.3.7 GERMANY 62
10.3.7.1 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 62
10.3.7.2 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 63
10.3.7.3 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 63
10.3.7.4 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 63
10.3.8 FRANCE 64
10.3.8.1 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 64
10.3.8.2 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 64
10.3.8.3 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 65
10.3.8.4 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 65
10.3.9 REST OF EUROPE 66
10.3.9.1 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 66
10.3.9.2 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 66
10.3.9.3 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 67
10.3.9.4 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 67
10.4 ASIA-PACIFIC 68
10.4.1 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 68
10.4.2 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 69
10.4.3 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 70
10.4.4 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 71
10.4.5 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 72
10.4.6 CHINA 73
10.4.6.1 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 73
10.4.6.2 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 73
10.4.6.3 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 73
10.4.6.4 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 74
10.4.7 JAPAN 74
10.4.7.1 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 74
10.4.7.2 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 75
10.4.7.3 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 75
10.4.7.4 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 75
10.4.8 INDIA 76
10.4.8.1 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 76
10.4.8.2 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 76
10.4.8.3 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 77
10.4.8.4 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 77
10.4.9 REST OF ASIA-PACIFIC 78
10.4.9.1 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 78
10.4.9.2 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 78
10.4.9.3 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 78
10.4.9.4 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 79
10.5 MIDDLE EAST & AFRICA 79
10.5.1 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 79
10.5.2 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 80
10.5.3 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 80
10.5.4 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 81
10.6 SOUTH AMERICA 82
10.6.1 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 82
10.6.2 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 82
10.6.3 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 83
10.6.4 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 83
11 COMPETITIVE LANDSCAPE 84
11.1 COMPETITIVE BENCHMARKING 85
11.2 VENDOR SHARE ANALYSIS 86
11.3 RECENT DEVELOPMENTS 86
11.3.1 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86
11.3.2 BUSINESS EXPANSIONS/ACQUISTIONS 87
11.3.3 PRODUCT LAUNCHES/DEVELOPMENTS 87
12 COMPANY PROFILES 89
12.1 FRESHWORKS INC. 89
12.1.1 COMPANY OVERVIEW 89
12.1.2 FINANCIAL OVERVIEW 89
12.1.3 PRODUCTS OFFERED 89
12.1.4 KEY DEVELOPMENTS 90
12.1.5 SWOT ANALYSIS 90
12.1.6 KEY STRATEGIES 90
12.2 ATLASSIAN CORPORATION PLC 91
12.2.1 COMPANY OVERVIEW 91
12.2.2 FINANCIAL OVERVIEW 92
12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 92
12.2.4 KEY DEVELOPMENTS 93
12.2.5 SWOT ANALYSIS 93
12.2.6 KEY STRATEGIES 93
12.3 EXO PLATFORM 94
12.3.1 COMPANY OVERVIEW 94
12.3.2 FINANCIAL OVERVIEW 94
12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 94
12.3.4 KEY DEVELOPMENTS 94
12.3.5 KEY STRATEGIES 94
12.4 BITRIX24 INC. 95
12.4.1 COMPANY OVERVIEW 95
12.4.2 FINANCIAL OVERVIEW 95
12.4.3 PRODUCTS OFFERED 95
12.4.4 KEY DEVELOPMENTS 95
12.4.5 KEY STRATEGIES 95
12.5 PROPROFS 96
12.5.1 COMPANY OVERVIEW 96
12.5.2 FINANCIAL OVERVIEW 96
12.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 96
12.5.4 KEY DEVELOPMENTS 96
12.5.5 KEY STRATEGIES 96
12.6 IBM CORPORATION 97
12.6.1 COMPANY OVERVIEW 97
12.6.2 FINANCIAL OVERVIEW 97
12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 98
12.6.4 KEY DEVELOPMENTS 98
12.6.5 SWOT ANALYSIS 98
12.6.6 KEY STRATEGIES 98
12.7 SAP SE 99
12.7.1 COMPANY OVERVIEW 99
12.7.2 FINANCIAL OVERVIEW 100
12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
12.7.4 KEY DEVELOPMENTS 101
12.7.5 SWOT ANALYSIS 101
12.7.6 KEY STRATEGIES 101
12.8 ZOHO CORPORATION PVT. LTD. 102
12.8.1 COMPANY OVERVIEW 102
12.8.2 FINANCIAL OVERVIEW 102
12.8.3 SOLUTIONS OFFERED 102
12.8.4 KEY DEVELOPMENTS 102
12.8.5 KEY STRATEGY 102
12.9 ORACLE CORPORATION 103
12.9.1 COMPANY OVERVIEW 103
12.9.2 FINANCIAL OVERVIEW 104
12.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 104
12.9.4 KEY DEVELOPMENTS 104
12.9.5 SWOT ANALYSIS 105
12.9.6 KEY STRATEGIES 105
12.10 CAPGEMINI SE 106
12.10.1 COMPANY OVERVIEW 106
12.10.2 FINANCIAL OVERVIEW 107
12.10.3 PRODUCTS/SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107
12.10.4 KEY DEVELOPMENTS 107
12.10.5 SWOT ANALYSIS 108
12.10.6 KEY STRATEGIES 108
12.11 SKYPREP INC. 109
12.11.1 COMPANY OVERVIEW 109
12.11.2 FINANCIAL OVERVIEW 109
12.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 109
12.11.4 KEY DEVELOPMENTS 109
12.11.5 KEY STRATEGIES 109
12.12 LUCIDEA 110
12.12.1 COMPANY OVERVIEW 110
12.12.2 FINANCIAL OVERVIEW 110
12.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 110
12.12.4 KEY DEVELOPMENTS 110
12.12.5 KEY STRATEGIES 111
12.13 EGAIN CORPORATION 112
12.13.1 COMPANY OVERVIEW 112
12.13.2 FINANCIAL OVERVIEW 112
12.13.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 113
12.13.4 KEY DEVELOPMENTS 113
12.13.5 SWOT ANALYSIS 113
12.13.6 KEY STRATEGIES 114
12.14 UPLAND SOFTWARE INC. 115
12.14.1 COMPANY OVERVIEW 115
12.14.2 FINANCIAL OVERVIEW 115
12.14.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 116
12.14.4 KEY DEVELOPMENTS 116
12.14.5 SWOT ANALYSIS 117
12.14.6 KEY STRATEGIES 117
12.15 ZENDESK INC. 118
12.15.1 COMPANY OVERVIEW 118
12.15.2 FINANCIAL OVERVIEW 119
12.15.3 PRODUCTS OFFERED 119
12.15.4 KEY DEVELOPMENTS 120
12.15.5 SWOT ANALYSIS 120
12.15.6 KEY STRATEGIES 120

Companies Mentioned

Freshworks Inc., SAP SE, Capgemini SE, SkyPrep Inc., Bitrix24 Inc., ProProfs, IBM Corporation, Lucidea, Egain Corporation, Atlassian Corporation Plc, Exo Platform, Zoho Corporation Pvt Ltd., Oracle Corporation, Upland Software Inc., Zendesk Inc

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