Healthcare Chatbots Market by Component (Software, Service), Deployment Model (Cloud, On-Premise), Application (Symptom Check, Medical Assistance, Appointment Booking), End User (Patient, Healthcare Providers, Insurance Companies) – Global Forecast to 2030
Chatbots is a software responsible for establishment of conversation between a human and artificial intelligence. Chatbots use textual or audio outputs to communicate with the customer. The conversation is carried out by using pre-calculated phrases in the form of texts. These chatbots are either cloud-based or on premise solutions, which are used by patients for checking symptoms, locating clinics or scheduling appointments. Furthermore, healthcare chatbots are also used by healthcare payers to establish a relation between the company and the potential customers.
The overall healthcare chatbots market is projected to reach USD 381.3 million by 2030 from USD 127.0 million by 2020, at a CAGR of 21.8% during the forecast period. At present, chatbots are adopted among the developed countries such as North and Europe, and is yet to witness widespread adoption in emerging countries, where doctors and other healthcare providers are still reluctant to adopt advanced healthcare solutions.
Based on deployment, the cloud based segment occupied the largest share and is also the fastest growing segment during the forecast period owing to various advantages offered by these type of chatbots. For instance, cloud-based chatbots require less initial investment, they are more accessible and require less customization as compared to on premise based chatbots. Therefore, factors aforementioned contribute to healthcare chatbots market growth.
Optimum internet connectivity and rising adoption of smart devices will favor the growth of the healthcare chatbot solutions market
Rising internet connectivity and the growing adoption of smartphones and mobile platforms play a key role in ensuring the adoption and use of chatbots. This has ensured growing number of consumers to access healthcare services, and also greatly broadened the reach of said services. According to data published by Anthem Insurance Companies, Inc. (U.S.) in May 2017, approximately 50% of smartphone users gather health information using mobile apps; 36% of doctors say apps are the most effective way to engage with patients; and 90% of doctors believe mobile apps can improve health.
Technology advancement in artificial intelligence drives the healthcare chatbots market growth
Widespread advancements occurring in the field of artificial intelligence is primarily responsible for driving growth in the global healthcare chatbots market. This is mainly due to the implementation of more sophisticated and mature chatbot processes that are intensely smart to deal with engaging customers who intend to access healthcare services.
North America accounted for the major healthcare chatbots market share in 2018 and is expected to continue this trend owing to, easy availability of the healthcare chatbots service. Moreover, the long patient waiting time contribute to the growth of global healthcare chatbots market in North America. On the other side, Asia-Pacific is estimated to register the fastest growth during the forecast period owing to surge in awareness related to the use of healthcare chatbots. The constantly evolving life science industry drives the growth of the market in the developing economies such as India, China, Malaysia, and others.
• ealthTap, Inc.,
• Buoy Health, Inc.
• Baidu, Inc.
• Ada Health GmbH
• PACT Care BV
• GYANT.COM, Inc.
• Creative Virtual
• Synthetix Ltd.
• Next IT Corp.
• CX Company
Healthcare Chatbots Market Segments:
• Symptoms Check
• Medical & Drug Information Assistance
• Appointment Scheduling & Monitoring
• Other Applications
By End User
• Healthcare Providers
• Healthcare Payers
• Other End Users