As a result of the COVID-19 pandemic, majority of the e-commerce logistics players have moved completely to online payment methods. One such method is OTP-based contactless delivery wherein the delivery executive drops the package at the customers’ doorstep without any physical contact, and verifies the delivery through an OTP sent to the customers’ smartphone. Amazon and Flipkart have already implemented this to method to ensure the safety of customers and delivery executives.

Companies covered
• Adobe Systems India Pvt. Ltd.
• Akamai Technologies India Pvt. Ltd.
• Amazon Internet Services Pvt. Ltd.
• Cloudflare, Inc.
• Google India Pvt. Ltd.
• IBM India Pvt. Ltd.
• Microsoft India Pvt. Ltd.
• Neustar Data Infotech (India) Pvt. Ltd.
• NGINX Inc.
• Oracle India Pvt. Ltd.

The post Technology Landscape in India e-Commerce Market 2020 first appeared on CRI Report.

The post Private Healthcare Delivery Sector in India 2020 first appeared on CRI Report.

The pharmacy retail market in India has witnessed significant growth in the past few years, owing to favorable demographic factors and an epidemiological change.

In terms of revenue, the market was valued at INR 1,440.80 Bn in 2019 and is expected to reach INR 2,774.85 Bn by 2025, expanding at a compound annual growth rate (CAGR) of ~10.96% during the 2020 – 2025 period.

The market is dominated by unorganized local players. However, the unorganized sector is anticipated to face intense competition from organized players and online retailers.

Segment insights

Based on the retail channel, the market is segmented into organized, unorganized, and online retail. The unorganized segment was the largest, holding a market share of ~92.06% in 2019. The share of the organized segment, which consists of licensed and registered players, is estimated to increase steadily during the forecast period.

The online retail segment is estimated to expand at the fastest CAGR (~43.98%) during the 2020 – 2025 period, owing to improved digital infrastructure.

Based on the type of drugs, the market is segmented into generic, over the counter (OTC), and patented drugs. The generic drugs segment dominated the retail pharmacy market in India in 2019.

It was followed by the OTC and patented drugs segments. The low price of generic drugs attributed to its leading share. The OTC drugs segment is anticipated to be the second-leading segment of the pharmacy retail market with a share of ~22.60% in 2025.

Market influencers

Increased affordability, improved accessibility, and epidemiological transition are pivotal factors that have aided the growth of the pharmacy retail market in India. The rise in per capita income and penetration of health insurance coverage have enhanced consumers’ affordability.

A significant increase in the number of Indians covered under health insurance has helped propel consumer spending on pharmaceuticals. Pharmaceuticals have become more accessible, owing to the rise in public healthcare expenditure. This has fueled the growth of the pharmacy retail market, especially in rural areas and tier-II cities.

A sluggish economy as a result of agrarian crisis, retail inflation, and lack of fiscal stimulants, has had a bearing on the profitability of the pharmacy retail market. Furthermore, uncertainty in drug pricing hinders market growth by way of impacting investors’ sentiments.

Impact of COVID-19

The pandemic impeded supply chain and logistics. Inter-state transportation was disrupted, so was the supply of raw materials from China. Online pharmacy, however, gained massive traction amid the pandemic. The lockdown encouraged the adoption of online pharmacy among consumers with chronic diseases, especially from tier II and tier III cities.

Online retailers experienced surged orders and sales of pharmaceuticals, and embraced various growth strategies to meet the swelling demand. Several pharmacy retailers have adopted the click and mortar business model that has both online and offline presence, which typically includes a website and a physical store.

Companies covered

• Apollo Pharmacies Limited
• Emami Frank Ross Limited
• Medlife
• MedPlus Health Services Private Limited
• Netmeds Marketplace Limited
• Noble Medichem Pvt Ltd. (Noble Plus)
• RWL Healthworld Limited (Fortis Health World)
• Wellness Forever Pharmacy
• 91Streets Media Technologies Private Limited (PharmEasy)
• 1mg

E-Pharmacy Market in India 2021

The post Pharmacy Retail Market in India 2020 first appeared on CRI Report.

Market insights:
The organic personal care products market in India was valued at INR 43.31 Bn in 2020 and is expected to expand at a compound annual growth rate (CAGR) of ~18.74% during the 2020 – 2025 period, to reach a value of INR 102.67 Bn by FY 2025. Improved awareness regarding the benefits of organic personal care products, consumers’ inclination toward health and well-being, and concern over the use of chemicals in daily-use products are a few of the significant factors that propel the growth of this market in India. However, high labor and the certification cost of organic personal care products, the lack of quality assurance, and the availability of counterfeit products in the market are recently deterring the growth of the market.

COVID-19 impact analysis:
With the outbreak of the pandemic, followed by a long-term nationwide lockdown, the organic personal care products market experienced a substantial impact. The market experienced both positive and negative effects as an outcome of the onset of the contagion. The demand for essential products, such as sanitizers and hand washes, picked up speed in the market during the crisis period. However, the overall personal care market witnessed significant disruption during the pandemic, particularly with production, supply chain, and e-commerce deliveries being hampered increasingly.

Companies covered:
• Dabur India Limited
• Emami Limited
• Bio Veda Action Research Private Limited
• Forest Essentials Private Limited
• Jovees Herbal Care India Limited
• Lotus Herbals Private Limited
• Patanjali Ayurveda Limited
• Shahnaz Ayurveda Private Limited
• Shree Baidyanath Ayurved Bhawan Private Limited
• The Himalaya Drug Company

The post Organic Personal Care Market 2020 first appeared on CRI Report.

Market insights:
The organized taxi services market in India is dominated by the online taxi services segment. The online taxi or radio taxi service providers in the country operate either as aggregators or as radio cabs, based on their tracking feasibility. In 2019, the aggregator-based model or app-only based model of online taxi services, contributed more than 95% of the revenue generated from the overall India online taxi services market. The online taxi services market in India was valued at INR 30.72 Bn in FY 2020 and is expected to expand at a compound annual growth rate (CAGR) of ~12.93% during the FY 2021 – FY 2025 period, to reach a value of INR 55.15 Bn by FY 2025. Increasing smartphone penetration in India coupled with availability of high-speed internet connectivity and rising investments in India online taxi market by the foreign institutional investors (FII) are some of the major factors that are currently driving the growth of the market. However, government’s interventions in the online cab service operations, imposition of Goods and Services Tax (GST) on respective rides, and a demand-supply gap in the market are disrupting a stable growth in the online taxi services market in India.

COVID-19 impact analysis:
The outbreak of the pandemic, followed by a long-term nationwide lockdown, has had a substantial impact on the online taxi services market in India. During the lockdown period, the demand for cab services reduced drastically. The striking reduction in demand for online cab services during this period can be mainly attributed to the implementation of remote work policy and restriction policies on travelling. However, the market situation improved to a considerable extent after the fourth-phase withdrawal of the lockdown. The number of monthly rides served by the existing online cab market players improved from ~1.97 Mn in May 2020 to ~30 Mn in October 2020.

Competition analysis

India online taxi services market is mainly driven by the two giant companies; ANI Technologies Private Limited (Ola Cabs) and Uber India Systems Private Limited (Uber India). In FY 2020, almost 74.65% of the total revenue generated by the online taxi services market in India was attributed to Ola Cabs, whereas, Uber India held a share of ~20.07% in the market. Other players operating in the market include Meru Mobility Tech Private Limited, Mega Cabs Private Limited, and Carzonrent (India) Private Limited. As of 2020, Ola Cabs is operational in around 130 cities in India, whereas, Uber India operates in around 55 cities

Companies covered
• ANI Technologies Private Limited
• Carzonrent (India) Private Limited
• Mega Cabs Private Limited
• Meru Mobility Tech Private Limited
• Savaari Car Rentals Private Limited
• Uber India Systems Private Limited

The post Online Taxi Services Market in India 2020 first appeared on CRI Report.

Market insights:
The online education market in India was valued at INR 58.50 Bn in 2019 and is expected to reach INR 502.85 Bn by 2025, expanding at a CAGR of ~41.02% during the forecast period 2020-2025. Ease of learning, adaptability, and vast collection of study materials have influenced the industry’s overall growth. However, the lack of accreditation and formal acknowledgment and the wide range of freely available content presents a critical threat to the sector’s development. The industry is moving toward adopting innovative technologies such as Artificial intelligence (AI) and machine learning (ML), Big Data Analytics, Blockchain, and others to improve the learning experience.

Market segment insights:
The online education market is categorized into primary and secondary supplemental education, test preparation, higher education, language and casual learning, and reskilling and certification. The online primary and secondary supplemental education segment was valued at INR 18.33 Bn in 2019 and is expected to reach INR 175.56 Bn by 2025, expanding at a CAGR of ~43.74% during the 2020-2025 period. The increase of this segment is due to the change in consumer behavior toward detailed learning and surge in demand for online education from tier II and tier III cities
The online test preparation market is expected to reach INR 137.82 Bn by 2025, expanding at a CAGR of ~48.24% during the 2020-2025 period. This segment is expected to experience the highest growth in the online education market due to an increase in the career-oriented population, improved Internet infrastructure, and better penetration of digital payment methods.
The online reskilling and certification market is expected to reach INR 123.63 Bn by 2025, expanding at a CAGR of ~33.33% during the 2020-2025 period. The growing business scenery has enlarged the skill gap among employees, so the demand for reskilling courses is picking up.
The online higher education market was valued at INR 7.36 Bn in 2019 and is expected to reach INR 55.40 Bn by 2025, expanding at a CAGR of ~37.91% during the 2020-2025 period. As the conventional education method is not satisfactory for the growing young population, students are switching to online higher education courses.

Key market trends:
Gamification is one of the most predominant trends visible among online education providers to inspire learning through immersive experiences. Recreation of concepts, incentive-based learning, and level advancement badges drive user engagement on online education platforms. Nowadays, online learning companies are always competing to offer differentiated products to the target audience, mostly by providing value-added services with regular courses. Value-added services like live projects, internships, group discussions, and career counseling sessions, along with traditional courses enhance users’ experiences.

Competition analysis:
The Indian online education market is extremely competitive with approximately 3,500 edtech start-ups operating in the country. Several foreign companies are entering the Indian online education industry. Udemy, BYJU’s, Duolingo, and Coursera are some of the prominent players in the industry, catering to the needs of different target audiences.

Companies covered:
• NIIT Limited
• Aeon Learning Private Limited
• Coursera Inc.
• Duolingo Inc.
• Individual Learning Private Limited
• Simplilearn Solutions Private Limited
• Sorting Hat Technologies Private Limited
• Think and Learn Private Limited
• Udemy India LLP
• upGrad Education Private Limited

The post Online Education Market in India 2020 first appeared on CRI Report.

Market segment insights:
Based on product categories, the e-commerce market can be segmented into online travel, retail, financial services, matrimony and classified, and other services.
In 2019, the online travel segment held the largest market share (~44.88%), followed by the retail, financial, other services, and matrimonial and classified segments. Improved air and rail connectivity between tier I and tier II cities has increased domestic travel bookings, primarily through online platforms. However, in the wake of the pandemic, countries across the world have been compelled to close their international borders; domestic and international flights were canceled to curb the spread of the virus. Online travel aggregators reported no business in the first quarter of FY 2021. After travel restrictions were eased and economic activities picked up pace, e-travel aggregators began focusing on domestic offering such as ‘staycations’ and ‘workcations’. This is expected to compensate for the losses in the travel business.
By 2025, the online retail segment is expected to dominate the e-commerce market and reach a value of INR 3,083.22 Bn, expanding at a CAGR of ~7.50%. The segment is being driven by the increased penetration of Internet-enabled devices, ease of online shopping, innovative payment options, cashbacks, and discounts, as well as the rapidly evolving needs of customers.

COVID-19 impact assessment:

The pandemic and the subsequent lockdown have dealt a severe blow to the e-commerce market. However, the market is likely to bounce back, following an initial loss, since there are significant long-term growth opportunities in all its business segments. Since March 22, 2020, the e-commerce industry in the country has been experiencing disruption and incurred losses of more than INR 27.67 Bn in a week. The sector has been affected on the demand and supply sides due to a halt in all the economic activities. Online shopping experienced a setback due to the restrictions on physical movement and the shutdown of businesses, thus severely impacting the supply chain. About 8% of the modern retail trade could function since the sale of non-essential goods was prohibited across the country. Therefore, there had been a steady decline in the sale of FMCGs. However, the e-grocery segment has experienced rapid development amid the pandemic. Moreover, the personal hygiene and care segment may experience steady growth; it accounts for ~4.5% of the total GMV of the e-commerce platforms.

Competitive insights:
E-commerce companies are incorporating various technologies such as voice recognition, virtual and augmented reality (VR and AR), fintech, artificial intelligence (AI) and machine learning (ML) to attract customers and compete with other players. Companies such as Amazon, Flipkart, Goibibo, Ola, Zomato and Ixigo have incorporated voice assistants for assisting customers with their queries, thereby improving customers’ satisfaction. E-commerce companies have also incorporated fintech-based payment platforms such as PayPal, Apple Pay, Google Pay, and Amazon Pay to offer secure and efficient online payment methods to consumers.
Companies covered
• Infibeam Avenues Ltd.
• Info Edge (India) Ltd.
• Thomas Cook (India) Ltd.
• BigTree Entertainment Pvt. Ltd.
• Flipkart Internet Pvt. Ltd.
• Jasper Infotech Pvt. Ltd.
• MakeMyTrip (India) Pvt. Ltd.
• One97 Communications Ltd.
• People Interactive (India) Pvt. Ltd.
• Amazon India Ltd.

The post E commerce Market In India 2020 first appeared on CRI Report.

Impact of Covid-19
The pandemic and the prolonged lockdown have severely impacted the education system in India. The closure of preschools and other institutions that provide early education and childhood care continues to impede the holistic development of children. In view of the current circumstances, adoption of technology has become mandatory for preschools to continue imparting lessons. Teachers in preschools devise e-learning groups, live interactions, and several life skills and experiential learning to teach children remotely.

Market segment insights

In FY 2020, children aged 3-6 years held the highest share (~55.5%) in the ECCE market in India. However, children aged below three years segment is expected to expand at a high CAGR during the forecast period. Among the types of ownership, privately supported preschools and child care centers together held a share of ~50.8% in the market in FY 2020.

Key growth drivers of the market
• Improved awareness of parents on early childhood care and education has increased the demand for preschools and childcare centers in India. Working parents are bound to be occupied with their professions, thus they prefer to enrol their children in preschools or child care centers for holistic development. Preschools offer a reliable arrangement to ensure a child’s physical and mental growth through various activities. Moreover, increased competition in almost every curricular field has compelled most parents to secure the best early learning and development opportunities for their children.
• Rapid urbanization and increased disposable income have instilled brand consciousness among parents. This has led to the penetration of the international preschool culture in India.
Key deterrents to the growth of the market
The lack of professional staff and training facilities is a major challenge faced by preschools and child care centers. Furthermore, inadequate practical and interactive set of activities and curriculum leads to insufficient learning opportunities for students.

Companies covered
• Tree House Education & Accessories Ltd.
• Zee Learn Limited (Kidzee)
• EuroKids International Pvt Ltd
• Hello Kids Education India Pvt.
• Kangaroo Kids Education Ltd.
• Little Millennium Education PVT. LTD.
• Podar Education Systems Pvt. Ltd. (Podar Jumbo kids)
• Shemrock
• S.K. Educations Pvt. Ltd. (Bachpan)
• T.I.M.E. Kids

The post Early Childhood Care and Education Industry in India 2020 first appeared on CRI Report.